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Legal

Privacy Policy

Effective July 17, 2026

This Privacy Policy explains how The Hero App (“The Hero App,” “we,” “us,” or “our”) handles personal information through gettheheroapp.com and related public marketing pages. The customer and technician applications are still in development. A separate policy may apply when those services launch.

1. Scope

This policy applies when you browse our public website, join the early-access waitlist, submit a contact form, or communicate with us about pilot, partnership, customer, or technician opportunities.

2. Information we collect

Information you provide

  • Contact details such as your name, email address, and optional phone number.
  • Your relationship to The Hero App, such as homeowner, technician, technician business, partner, or media contact.
  • Optional city, postal code, service interest, subject, message, and other details you choose to provide.
  • Your consent choice and the date, source, and version of the notice associated with that choice.

Information collected automatically

Our hosting and security providers may process limited technical information necessary to deliver and protect the site, such as IP address, device and browser type, requested pages, timestamps, diagnostic events, and security signals. We do not currently use advertising cookies or behavioural advertising on this site.

Please do not submit payment information, government identifiers, medical information, passwords, or other sensitive information through the public forms.

3. How we use information

We use personal information to:

  • Respond to questions and requested communications.
  • Manage early-access interest and potential pilot participation.
  • Classify and display enquiries as leads in our restricted administrative systems.
  • Understand interest by audience, service category, and general area.
  • Send launch, pilot, and product communications when you have agreed to receive them.
  • Operate, secure, troubleshoot, and improve the website.
  • Meet legal obligations and enforce our Terms of Use.

We will seek additional consent before using personal information for a materially different purpose unless otherwise permitted or required by law.

4. How we share information

We may disclose information to service providers that help us host, secure, operate, analyse, and communicate through the website, subject to appropriate contractual and security controls. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent.

We do not sell personal information. We do not share waitlist details with technician businesses for marketing or service delivery before an applicable product workflow and notice are in place.

Some providers may process information outside your province, state, or country. Information may therefore be subject to the laws of the jurisdictions where it is processed.

5. Retention and security

We retain personal information only as long as reasonably necessary for the purposes described above, including maintaining evidence of consent, handling enquiries, meeting legal obligations, and resolving disputes. Retention periods vary by record type and context.

We use administrative, technical, and organisational safeguards appropriate to the nature of the information. No online service or storage method can be guaranteed completely secure.

6. Your choices and rights

You may withdraw consent to marketing communications at any time by using the unsubscribe mechanism in a message or contacting us. We will process applicable unsubscribe requests within the time required by law.

Depending on applicable law, you may ask to access or correct personal information we hold about you, withdraw consent where consent is the basis for processing, or raise a concern about our privacy practices. We may need to verify your identity before completing a request.

7. Children’s privacy

The public website is not directed to children under 13, and early-access registration is intended for adults. We do not knowingly seek personal information from children through these forms.

8. Changes to this policy

We may update this policy as the website and services develop. We will post the revised version here and change the effective date. Material changes may also be communicated through other appropriate means.

9. Contact us

For privacy questions, access or correction requests, or withdrawal of consent, email Farhan@theheroapp.io. Please use the subject line “Privacy Request.”